Shipping policy

Shipping Policy

Thank you for shopping with Coastal Hitterz.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has been processed, you’ll receive a confirmation email with tracking information.

During new product launches, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping

We currently ship to addresses within the United States.

Shipping times vary based on the shipping method selected at checkout, but most orders arrive within 3–7 business days after shipment.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Tracking Your Order

Once your order ships, you’ll receive an email containing your tracking number so you can monitor your package’s progress.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Coastal Hitterz is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Coastal Hitterz is not responsible for lost or stolen packages. If you believe your package has been lost, please contact the shipping carrier first. If you need assistance, we’re happy to help where we can.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include your order number and photos of the damaged item and packaging. We’ll work with you to resolve the issue as quickly as possible.