Refund policy

Return & Refund Policy

At Coastal Hitterz, we stand behind the quality of our products and want you to be satisfied with your purchase.

Returns

Returns are accepted within 30 days of delivery.

To be eligible for a return, items must:

Be unworn, unused, and in their original condition.
Include original tags (if applicable).
Be free of stains, odors, pet hair, or damage.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Any item showing signs of wear, washing, smoke, fragrance, or other use is not eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

Stickers
Sale or clearance items
Gift cards
Custom or personalized products

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll make it right by offering a replacement or refund.

Refunds

Once your return is received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you need a different size or received a defective item, contact us and we’ll do our best to arrange an exchange, subject to inventory availability.